Team Leader Technical Support (m/f/d)

Permanent employee, Full-time · Lisbon

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage, and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.

At Technical Support, our daily mission is to help customers by providing solutions that make their experience with our products effortless. We're a diverse team with a shared commitment to problem-solving and exceptional customer service. Our solutions directly interact with our customers' websites, to enable compliant use of cookies, trackers, 3rd party integrations, and services. When issues arise, they can be complex to diagnose and require urgent attention. If you are curious by nature and motivated to dive deep into problems, passionate about technology and enjoy working with people, you might be the ideal team lead we're looking for.

Your Tasks

Lead a team of 5-8 technical support specialists
Coach, guide, and enable team members to achieve success
Support employee growth through guidance, 1:1 meetings, and monthly development sessions
Act as an escalation point for customer issues
Act as an internal subject matter expert for the team.
Assist in resolving Tier II technical issues
Be the point of contact for the rest of the organisation on technical support matters and participate in and contribute to relevant cross-department projects

You Bring

A minimum of 4 years of relevant work experience, with a background as a senior technical supporter or team lead in the web/tech/SaaS industry
At least 1 year of management experience in a team lead role or a similar position
Prior experience as a developer or an educational background in computer science is a plus
Demonstrated skills in communication, collaboration, and coaching
Extensive experience in web technologies from a development or debugging perspectives
In-depth understanding of web technologies, including protocols, DOM, and related concepts

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?

Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
Company culture is important to us - we strive to continuously develop a positive, vibrantand inspiring environment that enables everyone to thrive both personally and professionally
Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being

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About us

We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.

We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.

We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.

We are #BetterTogether.

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Your application!

Thank you for considering a career at Usercentrics GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@usercentrics.com.