Location
hybrid in Lisbon (3 home office days per week)
SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS
Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.
At Technical Support, our daily mission is to help customers by providing solutions that make their experience with our products effortless. We're a diverse team with a shared commitment to problem-solving and exceptional customer service. Our solutions directly interact with our customers' websites, to enable compliant use of cookies, trackers, 3rd party integrations, and services. When issues arise, they can be complex to diagnose and require urgent attention. If you are curious by nature and motivated to dive deep into problems, passionate about technology and enjoy working with people, you might be the ideal team lead we're looking for.
You Bring
- A minimum of 4 years of relevant work experience, with a background as a senior technical supporter or team lead in the web/tech/SaaS industry
- At least 1 year of management experience in a team lead role or a similar position
- Prior experience as a developer or an educational background in computer science is a plus
- Demonstrated skills in communication, collaboration, and coaching
- Extensive experience in web technologies from a development or debugging perspectives
- In-depth understanding of web technologies, including protocols, DOM, and related concepts
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
About us
We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.
We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.
We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.
We are #BetterTogether.
