Senior Technical Support Specialist (m/f/d)

Permanent employee, Full-time · Prague

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS
Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.

In Support we make a difference every day when helping our customers get the most out of our products and services. We love technology and we love helping people get the best out of technology. If you are curious and motivated by troubleshooting to get to the root cause of an issue and you are a natural problem solver, then you will be a great fit for this role.
Your Tasks
  • Provide excellent technical support to our customers, primarily in writing through Zendesk and occasionally join technical customer calls or workshops
  • Handle technical escalations from the support team
  • Qualify, report and track bugs as well as feature requests through Jira
  • Provide feedback and ideas to Improve support processes and documentation
  • Debug issues and fix them or escalate to our developers and work closely with them until resolution
You Bring
  • Software engineering background (self taught or by education)
  • First hands-on experience with web technology (Javascript, HTML and CSS)
  • Attention for details and relentless in getting to the bottom of issues
  • Knowledge and experience of working with Google Tag Manager
  • Familiarity with browser debugging and different browsers
  • Strong passion for helping customers
  • Exceptional communication skills in English at a C-level, both written and spoken
Why join Usercentrics?
  • Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
  • Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
  • Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
  • Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
  • We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
  • You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being
About us

We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.


We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.


We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.


We are #BetterTogether.

Your application!
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