SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS
Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.
Are you the one that people come to if they don’t know how to use their latest gadget or a software? Do you love explaining complex subjects, finding solutions and helping customers? Then we should talk!
Our Customer Support Team’s goal is delivering stellar support for all of our clients, any time they need us. By providing fast and reliable help, our clients get the best possible solution on their way to becoming compliant with the GDPR. We’re not afraid of short deadlines and high demands, and we love to have fun at work! Each team member is valued for their particular set of skills and their unique personality. Combined with a strong focus on teamwork, we’re not only going the extra mile for our customers, but we always have each other’s backs and are building a great working atmosphere.
You Bring
- Bachelor’s degree or completed training
- Work experience (2+ years) at a (preferrably B2B) SaaS company
- Practical experience in AdTech and website monetisation (e.g. through work in an Online Advertising agency, online publishing agency or similar)
- Affinity for IT and Tech
- Ability to work independently in new software and tasks
- Will to tackle problems in a proactive and solution oriented way.
- Business professional German and English skills in writing, reading, and speaking (language level B2 or higher)
- Knowledge of help desk systems (e.g. Jira / Service Desk / Zendesk / Freshdesk)
- Knowledge of CRM tools (e.g. Salesforce)
- First experience with reading HTML, CSS, JavaScript
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
About us
We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.
We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.
We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.
We are #BetterTogether.