SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS
Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.
We’re looking for a part-time IT Support Specialist to join the IT Operations Team 20 hours per week in our Lisbon office. You are responsible for providing the best support to our employees based in our offices around the world or working remotely in this technological environment. You will also actively participate in maintaining and supporting the overall internal IT infrastructure, and contribute to its design and evolution, such as system automation for user account creation, user computer setup.
IT operations are critical to the success of Usercentrics employees worldwide. The IT Operations Team is responsible for the systems, networks and services that Usercentrics employees rely on. The technical environment in which the IT Support Technician works is diverse and ever-changing; from Google Workspace to Jira/Confluence, Slack, Miro, Asana, among others, with a mostly Mac-based computing environment, Google Meet conferencing rooms and a great working environment.
Your Tasks
- Assist employees with their daily IT requests
- Assisting in the onboarding of employees by cooperating with HR and hiring managers
- Contribute to the maintenance and support of the global internal IT infrastructure in Usercentrics's offices in the EMEA region
You will also contribute to:
- Operate/improve the IT inventory system and the existing IT ticketing tool
- Participate in the documentation and knowledge base of the IT department
- Communicate on services, and uses of existing or new tools to users
You Bring
- Experience in 1st/2nd level IT support
- Experience in providing support on modern SaaS Cloud tools such as Google Workspace
- 3+ years experience in a similar role, ideally in a fast growing international environment
- Very good experience in supporting MacOS and Good experience in supporting Windows
- Excellent written and spoken English language skills; Portuguese language is a plus
- You are known for your listening skills, your excellent sense of service and your always positive spirit
- You are very organized in your work and can manage priorities
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
About us
We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.
We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.
We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.
We are #BetterTogether.