Location
Hybrid in Prague (minimum of 2 days a week from the office)
As the Customer Engineering Team Leader, you will lead a team of five (with potential future growth) customer-facing technical experts in a B2B SaaS environment. You will guide the entire process of identifying the right solution for a prospect, designing the solution architecture, demonstrating the proof of concept to stakeholders, and overseeing the successful implementation of the vision, resulting in go-live and product adoption.
Your role will include hiring, mentoring, and developing team members while setting clear success metrics and reporting progress to senior leadership. You will refine strategic initiatives, optimize workflows, and contribute to enhancing customer experience and revenue growth.
As part of our Commercial organization, you will define processes and competencies to maintain a high-performing, well-balanced team and ensure seamless collaboration with Sales, Customer Success, Product, and Engineering teams.
Your Tasks:
Lead and develop the Customer Engineering team to drive top-tier performance, foster professional growth, and achieve ambitious revenue targets.
Own and optimize engagement with high-value prospects, managing RFx responses, demos, proof-of-concept (POC) to showcase the value of our products.
Oversee customer onboarding, while serving as an escalation point for complex technical issues, ensuring seamless adoption and long-term success.
Drive technical enablement for the Commercial organization, equipping Sales and Customer Success teams with the knowledge and tools needed to articulate value effectively.
Act as an interface between the Commercial and Product teams, providing actionable customer insights and creating requests for product enhancements.
5+ years of experience in Sales Engineering, Solution Architecture, Technical Customer Success, or a similar customer-facing technical role, with at least 2+ years in a leadership or mentoring capacity.
Proven ability to define KPIs and success metrics while helping direct reports achieve and exceed goals, driving revenue growth.
Software background, preferably in B2B SaaS, with hands-on experience in web technologies (JavaScript, HTML, CSS, API-based solutions) being a plus.
Knowledge of modern trends, industry best practices, and playbooks in Sales Engineering and/or Solution Architecture.
Strong technical project management and stakeholder management skills.
Expertise in hiring, coaching, performance optimization, and team development.
Exceptional collaboration skills—comfortable working across Sales, Product, and Engineering teams, with the ability to translate complex technical solutions into clear, actionable insights for both technical and non-technical stakeholders.
Fluency in English (German is a plus).
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
Get involved! We have plenty of initiatives and love to see people from all departments enthusiastically participating and shaping our future together in different cross-department projects
Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being
We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.
We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.
We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.
We are #BetterTogether.