Location
Hybrid in Prague (minimum of 2 days a week from the office)
SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS
Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.
As an Account Manager within the Customer Success Department, you will be responsible for managing and nurturing a large portfolio of medium- to low-tier customers using Usercentrics’ suite of products. You will adopt a proactive commercial approach to ensure customer satisfaction, drive revenue growth, and identify opportunities for upselling and expansion.
While you will not be the primary point of contact for general inquiries, your focus will be on addressing commercial topics related to your customer portfolio. For any issues or questions outside the commercial scope, customers will be directed to the appropriate support channels. Your role is focused on maximizing the value customers gain from our products, with a strong emphasis on fostering commercial opportunities and building long-term relationships.
You Bring
- Minimum of 2 years of experience in Account Management, Customer Success, or Sales, ideally within a B2B SaaS environment.
- Strong technical aptitude and proficiency in relevant tools and technologies.
- Proven ability to recognize upsell and expansion opportunities while maintaining a customer-centric approach.
- Exceptional verbal and written communication skills, with the ability to clearly articulate complex concepts to diverse audiences.
- Strong analytical skills to identify customer challenges and deliver tailored solutions.
- Expertise in CRM systems, preferably Salesforce.
- Demonstrated success in working cross-functionally with teams such as Product, Sales, and Support to drive customer success and business growth.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
About us
We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.
We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.
We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.
We are #BetterTogether.
