Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.

As a Customer Success Manager at UC, you’ll serve as a strategic partner to a portfolio of Premium customers, guiding them to success with our Consent Management Platform (CMP). You’ll be the face of UC - leading onboarding, supporting implementation, driving adoption, and identifying opportunities for growth. This role is ideal for someone who is tech-savvy, customer-obsessed, and thrives in a fast-paced, high-impact environment.

You’ll also have the opportunity to lead cross-functional projects, influence product development through customer feedback, and contribute to a strong culture of collaboration across Sales, Product, and Support.

• Manage and grow a portfolio of Premium B2B customers
• Serve as a trusted advisor throughout the entire customer lifecycle; from onboarding through renewal
• Lead implementation efforts and ensure a seamless transition from Sales to Customer Success
• Drive product adoption, retention, and satisfaction
• Identify upsell and cross-sell opportunities, and collaborate with Sales to close them
• Proactively resolve customer issues and act as an escalation point
• Deliver strategic business reviews and communicate the measurable value of our platform
• Collaborate closely with Product, Sales, and Support teams to advocate for customer needs
• Leverage tools like Salesforce, Jira, and Slack to manage accounts and share insights
• Use customer feedback to inform product improvements and optimize service delivery
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• Bachelor’s degree in Business, Communications, IT, or related field
• 2+ years of experience in Customer Success, Account Management, or a client-facing SaaS role
• Excellent communication, presentation, and negotiation skills
• Proven ability to manage long-term customer relationships with a strategic mindset
• Strong analytical and problem-solving abilities with high technical aptitude
• Familiarity with privacy, AdTech, or online marketing is a plus
• Experience with Salesforce or similar CRM systems preferred
• Self-starter who thrives in a dynamic, fast-growing environment

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being