Location
Hybrid - New York City (minimum of 2-3 days a week from the office)
Hybrid - New York City (minimum of 2-3 days a week from the office)
We’re growing fast, especially in the U.S. and are now looking for a proactive, and results driven Customer Service Executive to join our North America HQ in New York City. This is an outstanding opportunity to start your SaaS sales career in one of the most dynamic and fast-growing segments of the tech industry: privacy-led marketing.
As a Customer Success Executive (CSE) you will be responsible for managing a high-value portfolio of strategic customers using the Usercentrics product suite . Your primary focus will be ensuring customer satisfaction, identifying growth opportunities, and driving long-term success. You will act as a trusted advisor, guiding customers through best practices, coordinating across internal teams, and developing customized success plans to maximize their ROI. Your main focus will be to drive growth success and customer journeys.
Strategic Customer Success & Relationship Management
Develop a deep understanding of each customer’s business goals, compliance needs, and success metrics.
Conduct regular business reviews to ensure alignment between customer objectives and our platform’s capabilities.
Provide personal onboarding support and implementation/consultation (with Customer Engineer support)
Develop and implement Customer Success Plans (CSPs) tailored to each enterprise account, outlining goals, key milestones, and success metrics.
Guide customers through product adoption, best practices, and ongoing optimization to ensure long-term value.
Identify upsell, cross-sell, and renewal opportunities by understanding customer needs and business challenges.
Work closely with Product, Marketing and Customer Success teams to position upgrades, add-ons, and expanded use cases.
Partner with Product, Support, Sales, and Customer Engineering teams to deliver a seamless customer experience.
Act as the customer’s voice within the organization, influencing product development and feature prioritization.
Experience: 3+ years in Customer Success, or a related role, preferably in SaaS, data privacy, or compliance technology.
Strategic Thinking:Ability to develop and execute customer success plans for enterprise clients.
Relationship Building: Strong communication and interpersonal skills to build trust with senior stakeholders.
Problem-Solving:Analytical mindset to identify challenges and propose effective solutions.
Sales & Negotiation: Ability to recognize and act on upsell and expansion opportunities.
Collaboration: Experience working cross-functionally with Product, Sales, and Support teams.
Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.
We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.
We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.
We are #BetterTogether.