Location
Hybrid in Lisbon (minimum of 2 days a week from the office)
SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS
Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.
The IT support Specialist is part of the IT Operations Team. The IT Support Specialist is responsible for providing the best support to our employees based in our offices around the world or working remotely in systems, networks and services that Usercentrics employees rely on.
You Bring
- Experience in 1st/2nd level IT support
- Experience in providing support on modern SaaS Cloud tools such as Google Workspace
- 3+ years experience in a similar role, ideally in a fast growing international environment or studies in a similar field
- Good experience in supporting MacOS and Windows
- Good listening skills
- Ability to learn new technologies quickly
- Understanding of SLAs and ensuring ticket closures within defined SLAs.
- Excellent sense of service and your always positive spirit
- Very organized and can manage priorities
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
About us
We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.
We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.
We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.
We are #BetterTogether.
