For you, does customer success mean finding solutions for every new challenge? Do you love consulting with customers in order to maximise their value? Then we should talk!

Our Customer Success Team has set itself the highest goal of providing the best possible solution for each individual customer on their way to becoming compliant with the GDPR. We enable our customers to understand our product, encourage their growth and provide holistic support after the deal has been closed.  We offer personal and individual customer care for our Enterprise clients to maximise customer satisfaction and to strengthen customer relationships. We are a dedicated team that gives everything to look after our customers in the best possible way, while ensuring to meet individual requirements. In addition to short deadlines and high demands, we never miss out on the opportunity to have fun at work! We feel teamwork, both professionally and privately, is an essential component for a good working atmosphere!

You are perfect ​here if you want to learn general technical product knowledge, ​detailed insights in Customer Success Management and input in product development as well as ​dealing with Customer Intelligence Software Tools, like Pipedrive, Jira, Slack and others.

• Own and develop a portfolio of Enterprise customers
• Ensure the highest standard of customer satisfaction during transition from the Sales to Customer Success Department
• Support implementation of the Usercentrics CMP for Enterprise customers
• Serve as a point of escalation for key customer issues and ensure swift resolution, aligning effectively with internal and external stakeholders
• Be accountable for retention, adoption and upsell 
• Deliver and communicate value for our customers, throughout the entire customer lifecycle
• Help your customers achieve their desired outcomes out of using Usercentrics
• Nurture relationships that will garnish strong references and generate referrals
• Maintain close cooperation with your colleagues from the Sales, Product and Technical Support departments
• Continuously take feedback from customers to improve Usercentrics solutions

• A Bachelor’s degree in the fields of economics, IT, communication or similar
• Strong communication skills, negotiation skills, and confidence in presenting and acting professionally when dealing with customers
• A capability of building up and navigating long term relationships with your customers 
• A high affinity for IT and strong analytical and conceptual skills
• Experience in customer service and software/technology products (especially in the B2B area) is a plus
• Experience with Ad-Tech and online advertising is a plus
• You feel comfortable in a dynamic environment and are flexible to adapt quickly to changes
• Business professional German and English skills in writing, reading, and speaking (C1 or above)
• Additional language skills (e.g. Spanish, French or Italian) at business level are a big plus
• You are a self-motivated, proactive team player with innovative ideas to inspire customer loyalty

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• We have offices located in Munich, Copenhagen, Odense and Prague, but you can also join us remotely. Our colleagues are working from Belgium, Canada, Cyprus, The Netherlands, Portugal, The United Kingdom and many more locations
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive
• Your work-life balance is important to us too, so we offer flexible working hours and the opportunity to work from other locations (in accordance with our company policy)
• Get involved! At Usercentrics, every employee has a voice as it is extremely important for us to have everybody represented, and we see it as a huge benefit for both the company and for the people who work here
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events - or online, to accommodate current restrictions
• A steep learning curve in a dynamic startup environment with a high career growth opportunity